Welcome to our Support Portal
- There is a 15% restocking fee on all returns, cancellations, refunds, or exchanges OR you may choose to have the full value, not including shipping and taxes, applied to a Gift Card!
- Restocking fees are deducted from returns and for exchanges must be paid prior to receiving new size.
- To pay the restocking fee you will need to go to paypal.com and select pay merchant. The email to send the payment to is firstname.lastname@example.org.
- Your refund will not be processed until we have your 15% restocking fee AND have received your returned item or return tracking information which should be sent to email@example.com.